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Consumers complain about P&G recall process

CONSUMERS have complained that Procter & Gamble's recall process is complicated and unfair. The company has announced a worldwide recall of a popular mouthwash after some bottles of the product were found containing excessive levels of microorganisms. In China, customers wanting a refund need to return the empty bottle and receipt to the company's office in Guangzhou, plus sign an application form. The Shanghai Commission of Consumers' Rights and Interests Protection said the company set up strict conditions for the recall, which shows a lack of respect for consumers. The commission urged P&G to provide refunds through retailers.

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